What we do
The Waterways Ombudsman investigates complaints about the Canal & River Trust and any of its subsidiaries. BWML (British Waterways Marinas Limited) is not longer a subsidiary of the Trust, and the Ombudsman cannot consider complaints about it.
He cannot consider complaints about other waterways, such as those operated by the Environment Agency or Peel Holdings (which includes the Bridgewater Canal), or any marinas or moorings other than those owned by the Trust. Any complainants about these should be referred to the relevant organisation.
Submit a complaint
Who we are
The current Ombudsman is Andrew Walker. He works part-time in that role.
He was appointed in November 2012 by the Waterways Ombudsman Committee, following an advertisement and open competition for the post.
About The Ombudsman