In 2018 Michael Morgan, at that time Director of Dispute Resolution at The Dispute Service, was engaged to carry out a peer review of the Waterways Ombudsman Scheme. His full report, and the respnose of the Ombudsman (Andrew Walker) are available by clicking on the links below.
Waterways Ombudsman Scheme peer review 1 October 2018
Ombudsman response to 2018 peer review
In 2021 A Quality assurance Peer Review was completed by two independent committee members. The results of the review are detailed here.
In 2022 A Quality Assurance Peer Review was completed by two independent committee members. The results of the review are detailed here.