Make a complaint

Please fill in this form to make a complaint

For details of what complaints we can consider and an explanation of how we deal with complaints read this guide.

If you wish to submit a complaint please use the form below.

Is your complaint about the Canal & River Trust or Avon Navigation Authority?



Have you received a final stage 2 complaint response from the Trust? *


Was that final response within the last 12 months? *


Sorry, we can't help with this complaint

We can only consider complaints about the Canal & River Trust or Avon Navigation Authority.

We can consider this complaint

Please click the "next" button to submit your complaint.

Sorry, we can't help with this complaint

We can only consider complaints about the Canal & River Trust or Avon Navigation Authority where you have received a final stage 2 complaint response from the Trust and are complaining within 12 months of the final complaint response.

For further information about complaining please refer to the Trusts' websites:
Canal & River Trust
Avon Navigation Authority